EUR

Refund policy

Each Zenno rug is a bespoke creation, crafted exclusively to your specifications. For this reason, returns and cancellations cannot be accepted once an order is placed, in accordance with EU consumer law on personalized goods.

We stand by the quality of our craftsmanship. If your rug arrives damaged or faulty, our team will ensure a swift resolution — whether through a replacement or refund. Please notify us within 7 days of delivery with supporting details, and we will take care of the rest.

FAQ

Fill out the order form and upload your image. We’ll review it and come back to you with the price and any suggested size adjustments if needed. If your design is based on a real person or place, we redraw it to ensure the design is perfectly adapted into a rug. Production only begins once you confirm and payment is completed.

Pricing depends on the size, amount of colors and design complexity. After you submit your image, we’ll send you a custom quote before starting production.

Delivery and Production typically take 2-4 weeks from confirmation. Delivery times vary depending on your location.

Yes, we ship worldwide.

We are based in Berlin, Germany.

Since every rug is custom-made, we only accept returns if your rug arrives damaged or faulty.

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Refund policy

FAQ